Common questions, plus our legal policies.
Restaurants on Arrowfayre handle their own orders directly — that means questions about your food, delivery, or a refund are best answered by the restaurant itself. You can find their contact details on your order confirmation email. If you were signed in when you ordered, check your order history page; if you checked out as a guest, use Track an order with the email and order number from your confirmation.
Refunds are issued directly by the restaurant that fulfilled your order, since they're best positioned to review what happened. Reach out to them first using the contact info on your confirmation — most issues get resolved quickly this way.
Yes. Payments are processed entirely by Stripe, a widely used payment processor — Arrowfayre never sees or stores your full card details.
Restaurants are responsible for their own ingredient and allergen information. If you have an allergy or dietary restriction, please contact the restaurant directly before ordering rather than relying solely on the menu description.
You can create a free storefront at our signup page. If you already have an account, sign in from your admin dashboard.
Email us at arrowfayre@outlook.com and we'll get back to you.