Last updated: August 25, 2026
Arrowfayre ("we," "us," "the Platform"), operated by 1001605194 Ontario Inc., operates an online ordering platform that connects customers with independent restaurants for delivery and pickup orders. We are a technology provider — we are not a restaurant, and we do not prepare, handle, or deliver food ourselves.
You may need an account to place orders or manage a restaurant on the Platform. You're responsible for keeping your login credentials secure and for all activity under your account. Restaurant accounts are for verified restaurant operators only; misrepresenting your affiliation with a restaurant is grounds for account termination.
When you place an order, you authorize us to charge your payment method for the full order total, including any applicable delivery fee, tax, and optional courier tip. Payments are processed by Stripe; we do not store your full card details. A portion of each order goes to the restaurant fulfilling it, and a portion is retained by the Platform as a service fee. Any tip you add on a delivery order is passed to the courier in full and is never retained by the Platform or the restaurant.
Menu prices, availability, and descriptions are set and maintained by each restaurant. We do our best to display accurate information but do not independently verify every listing.
You may add an optional note to your order (such as allergy information or delivery instructions). This note is shown directly to the restaurant preparing your order.
If you initiate a chargeback or payment dispute with your card issuer for an order, and that dispute is resolved against us, the disputed amount — along with any dispute or chargeback fee charged by our payment processor — will be deducted from the fulfilling restaurant's payout for that order. This reflects how our payment processor (Stripe) handles disputes on funds already transferred to a restaurant's account, and is outside our direct control.
Delivery orders may be fulfilled by a third-party courier service. We do not guarantee specific delivery times, and delays or delivery issues are outside our direct control, though we work with restaurants to resolve them. Pickup orders are prepared by the restaurant for collection at the location and time indicated.
Restaurants on this Platform are solely responsible for food preparation, ingredient accuracy, and allergen information for their menus. We do not independently verify ingredient lists or allergen claims. If you have a food allergy or dietary restriction, contact the restaurant directly before ordering. See our full allergen notice at checkout for more information.
The Platform is not currently configured to support the sale or delivery of alcohol, cannabis, tobacco, or other age-restricted or controlled goods, and restaurants may not list or attempt to sell such items through the Platform. This is because doing so safely requires specific regulatory compliance — including age verification at the point of sale and at delivery, and licensing requirements under Ontario's Liquor Licence and Control Act, 2019, and other applicable laws — that the Platform does not currently support. Any attempt to list or sell such goods through the Platform is a violation of these Terms and may result in immediate account termination.
Refunds for an order are issued at the discretion of the restaurant that fulfilled it, as restaurants are best positioned to evaluate order-specific issues. If you have a problem with an order, contact the restaurant directly using the information provided on your order confirmation.
You agree not to misuse the Platform — including attempting to interfere with its operation, submitting fraudulent orders or payment information, or using the Platform for any unlawful purpose.
Arrowfayre owns all rights to the Platform itself — its software, design, branding, and underlying technology. Using the Platform grants you a limited, revocable license to access and use it for its intended purpose; it does not grant you any ownership over the Platform. Restaurants retain ownership of their own menu content, photos, and branding they upload, and grant us a license to display that content on the Platform for as long as their account is active.
If you operate a restaurant account, you agree to indemnify and hold Arrowfayre harmless from any claim, loss, fine, or legal cost arising from: your food preparation, handling, and safety practices; the accuracy of ingredient, nutritional, or allergen information you provide; any health code violation, public health investigation, or regulatory action relating to your food or premises; any claim of illness, injury, or other harm arising from food you prepared; menu content, photos, or other materials you upload, including any such content you do not have the rights to use; or your failure to fulfill an order as described. In short: we provide the software; you're responsible for the food, its safety, your compliance with applicable health and safety laws, and the content you put on your menu.
We aim for the Platform to be reliably available but do not guarantee uninterrupted or error-free service. We are not liable for lost sales, missed orders, or other damages resulting from outages, maintenance, or failures of third-party services we rely on (including Supabase, Stripe, and our delivery partners).
To the fullest extent permitted by law, Arrowfayre is not liable for indirect, incidental, or consequential damages arising from your use of the Platform, including but not limited to issues with food quality, delivery delays, or third-party service failures. Our total liability for any claim is limited to the amount you paid for the order giving rise to the claim.
Any dispute arising from your use of the Platform will first be handled through informal resolution by contacting us directly at arrowfayre@outlook.com. If a dispute is not resolved within 30 days of that contact, either party may pursue it through binding arbitration administered under the rules of a recognized Canadian arbitration body, or through Ontario Small Claims Court for claims that qualify under its monetary limit. Both parties waive the right to participate in a class, consolidated, or representative action against the other.
If you do not wish to be bound by this arbitration and class-action-waiver provision, you may opt out by emailing arrowfayre@outlook.com within 30 days of first creating an account, clearly stating your intent to opt out. Continued use of the Platform after that window constitutes acceptance of this provision.
We may update these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Ontario, Canada, without regard to conflict-of-law principles.
Questions about these Terms can be sent to arrowfayre@outlook.com.