Last updated: [Date] — Draft for review, not yet finalized by legal counsel.
[Your Business Name] ("we," "us," "the Platform") operates an online ordering platform that connects customers with independent restaurants for delivery and pickup orders. We are a technology provider — we are not a restaurant, and we do not prepare, handle, or deliver food ourselves.
You may need an account to place orders or manage a restaurant on the Platform. You're responsible for keeping your login credentials secure and for all activity under your account. Restaurant accounts are for verified restaurant operators only; misrepresenting your affiliation with a restaurant is grounds for account termination.
When you place an order, you authorize us to charge your payment method for the full order total, including any applicable delivery fee and tax. Payments are processed by Stripe; we do not store your full card details. A portion of each order goes to the restaurant fulfilling it, and a portion is retained by the Platform as a service fee.
Menu prices, availability, and descriptions are set and maintained by each restaurant. We do our best to display accurate information but do not independently verify every listing.
Delivery orders may be fulfilled by a third-party courier service. We do not guarantee specific delivery times, and delays or delivery issues are outside our direct control, though we work with restaurants to resolve them. Pickup orders are prepared by the restaurant for collection at the location and time indicated.
Restaurants on this Platform are solely responsible for food preparation, ingredient accuracy, and allergen information for their menus. We do not independently verify ingredient lists or allergen claims. If you have a food allergy or dietary restriction, contact the restaurant directly before ordering. See our full allergen notice at checkout for more information.
Refunds for an order are issued at the discretion of the restaurant that fulfilled it, as restaurants are best positioned to evaluate order-specific issues. If you have a problem with an order, contact the restaurant directly using the information provided on your order confirmation.
You agree not to misuse the Platform — including attempting to interfere with its operation, submitting fraudulent orders or payment information, or using the Platform for any unlawful purpose.
[Your Business Name] owns all rights to the Platform itself — its software, design, branding, and underlying technology. Using the Platform grants you a limited, revocable license to access and use it for its intended purpose; it does not grant you any ownership over the Platform. Restaurants retain ownership of their own menu content, photos, and branding they upload, and grant us a license to display that content on the Platform for as long as their account is active.
If you operate a restaurant account, you agree to indemnify and hold [Your Business Name] harmless from any claim, loss, or legal cost arising from your food preparation, ingredient or allergen accuracy, menu content you upload (including any content you don't have the rights to use), or your failure to fulfill an order as described. In short: we provide the software: you're responsible for the food and the content you put on your menu.
We aim for the Platform to be reliably available but do not guarantee uninterrupted or error-free service. We are not liable for lost sales, missed orders, or other damages resulting from outages, maintenance, or failures of third-party services we rely on (including Supabase, Stripe, and our delivery partners).
To the fullest extent permitted by law, [Your Business Name] is not liable for indirect, incidental, or consequential damages arising from your use of the Platform, including but not limited to issues with food quality, delivery delays, or third-party service failures. Our total liability for any claim is limited to the amount you paid for the order giving rise to the claim.
Any dispute arising from your use of the Platform will first be handled through informal resolution by contacting us directly. If that doesn't resolve the issue, disputes will be settled through binding arbitration or small claims court in Ontario, Canada, and both parties waive the right to participate in a class action. [This clause should be reviewed by an Ontario lawyer — enforceability of arbitration and class-action-waiver terms in consumer contracts varies and is subject to specific legal requirements.]
We may update these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Ontario, Canada, without regard to conflict-of-law principles.
Questions about these Terms can be sent to [your-email@example.com].